HVAC CONCEPT is a company from Quebec specializing in building systems and energy efficiency, with extensive expertise in the research & development of emerging and energy efficient technologies within the context of sustainable development. Innovation is our passion and offering our expertise to our partners and customers is our commitment.
Free shipping is available on orders of $99 or more for products marked as “Eligible for free shipping.” Ensure your basket reaches this amount to benefit from this offer. In some cases, the offer does not apply automatically, so you should confirm that you meet the conditions before placing your order. After placing your order, contact our customer service department to arrange free delivery if necessary.
Shipping times typically range from 5 to 10 business days for most items. Items shipped via FedEx usually arrive within 2 to 3 business days. For bulky items and deliveries to more remote regions, lead times may exceed 10 working days. Please, contact the carrier or our customer service department for more information.
Promotional and sale items are generally non-refundable and non-exchangeable unless they have a manufacturing defect covered by warranty.
You have 10 days from receipt of your item to initiate a return, provided that the product is unused and in its original packaging.
Product availability is indicated directly on the product page of our website when you add an item to your shopping cart. If the “add-to-cart” option is not visible, the item you wish to purchase is unfortunately not available. Please contact us to find out when it will be available.
