Club Piscine

Club Piscine

Answers to all your questions

Hesitating between several models or wondering what to plan before installation? This FAQ brings together the essentials to help you choose with confidence.

What are the criteria for free shipping?

Free shipping is available on orders of $99 or more for products marked as “Eligible for free shipping.” Ensure your basket reaches this amount to benefit from this offer. In some cases, the offer does not apply automatically, so you should confirm that you meet the conditions before placing your order. After placing your order, contact our customer service department to arrange free delivery if necessary.
What are the shipping times?

Shipping times typically range from 5 to 10 business days for most items. Items shipped via FedEx usually arrive within 2 to 3 business days. For bulky items and deliveries to more remote regions, lead times may exceed 10 working days. Please, contact the carrier or our customer service department for more information.
What is the return and refund policy for promotional or sale products?

Promotional and sale items are generally non-refundable and non-exchangeable unless they have a manufacturing defect covered by warranty.
How long do I have to return an item?

You have 10 days from receipt of your item to initiate a return, provided that the product is unused and in its original packaging.
How do I know if a product is in stock?

Product availability is indicated directly on the product page of our website when you add an item to your shopping cart. If the “add-to-cart” option is not visible, the item you wish to purchase is unfortunately not available. Please contact us to find out when it will be available.