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Return and Exchange Policy

Return and exchange policy

If you are not completely satisfied with your purchase, we will gladly accept the return or exchange of your product within 10 days following the receipt or pick-up of your order, provided the following conditions are all met;

  1. The product has not been used.

  2. The product must be returned in its original packaging, and the packaging must be intact.

  3. The customer provides a copy of the original invoice.

If the above conditions are met, Club Piscine Super Fitness will refund you following the receipt of the product within a maximum period of 10 business days. Delivery charges and assembly fees are not refundable and a 15% re-stocking fee may be charged for any returned item and will be determined at the discretion of the retailer.

No exchanges or refunds on:

  • Pools and spas

  • Chemical products

  • Inflatable products

  • Special orders

  • Liquidation products

  • Certain products for reasons of hygiene (e.g., swimsuits)

  • Gift cards

Defective products

Club Piscine Super Fitness will accept returns on any product with a manufacturing defect that is subject to the manufacturer’s warranty. The product may be repaired or replaced in accordance to the terms of the manufacturer’s warranty.

How to proceed?

If you need to return a product, you must first contact the Club Piscine Super Fitness store  where you made your purchase to determine whether the product is eligible for return. For online orders, you will find the store’s contact information on your invoice or order confirmation if you purchased online. You may also go to the store or begin your return process via email. You must provide the following:

  1. The original invoice (store receipt or order confirmation email for your online purchase)

  2. The name of the product

  3. The reason for the return

  4. A photo of the product you wish to return showing the condition of its packaging

 

Even if the packaging is intact, a photo is still required by email for all return requests. In addition, and unless notice to the contrary is given or a delivery error is made by Club Piscine Super Fitness, shipping and reshipping costs are at your expense. Any item returned without prior authorization from the store will be rejected and returned to you at your expense.

 

Order cancellation

We make every effort to ensure that the orders leave our warehouse as quickly as possible. If you wish to modify or cancel your order, please contact the Club Piscine Super Fitness store where you made your purchase. For online orders, you will find the store contact information on your online order confirmation. Delivery charges are not refundable if the processing of your order has already been initiated.

Club Piscine Super Fitness reserves the right to cancel an online purchase at any time before the item is picked up in store or shipped, without prior notice.


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